About Us

Ahize Telekom is a telecommunications operator providing cloud PBX, SIP trunk and cloud contact centre services to business customers. It was founded in Ataşehir in 2009 by two telecom engineers on the idea that small businesses deserve the same phone infrastructure quality as large companies.

Today

Our core network runs from two separate data centres in Istanbul Başakşehir and Ankara and is designed to be geo-redundant: if one site goes down, calls reroute to the other automatically. Measured service availability for 2025 was 99.99%. Thanks to direct interconnects with national and international carriers we manage call quality and per-minute cost ourselves.

In numbers

• More than 4,200 business customers
• More than 185,000 active extensions and contact centre agents
• A team of 120, including a 24-person 24/7 network operations centre (NOC)
• ISO 27001 and ISO 9001 certificates

Our approach

We fit technology to the customer, not the other way round. In every project we first study call volumes and workflows, avoid selling unnecessary licences and plan a cut-over without downtime. Contracts include a written SLA; whenever a target is missed, a service credit is applied to the invoice automatically.

Our responsibilities

Ahize Telekom operates under electronic communications legislation and the regulator's rules. We also give customers compliance guidance on personal data protection, call recording retention and informing the called party.