Frequently Asked Questions

No. We port geographic and 0850 numbers. We prepare the porting application, and the interruption during cut-over is usually under 30 minutes.

When the primary connection fails, we define a failover rule that routes calls automatically to mobile phones or a backup number. For critical locations we recommend a second internet line (4G/5G backup).

Each concurrent call uses about 100 kbps of upstream bandwidth. For 30 concurrent calls you need 3 Mbps of dedicated upstream capacity, latency below 150 ms and packet loss below 1 percent.

Not necessarily. The computer and mobile apps are free with the plan. If you want desk phones you can buy or rent them monthly; your existing SIP-compatible devices can often be reused.

30 days, 90 days or 1 year depending on the plan. The period can be extended, and you can set the period your industry requires in the contract. Recordings are deleted automatically afterwards and are kept encrypted in data centres in Türkiye.

Yes. Under KVKK, if calls are recorded the caller must be informed beforehand. We recommend adding 'Your call is being recorded for quality purposes' to the IVR greeting, and we provide standard wording. This answer is for information only and is not legal advice.

Monthly plans carry no commitment; you can cancel with 30 days' notice. Two months are free on yearly payment. SLA and term for enterprise plans are set individually in the contract.

Yes. If there is no ready connector, a custom integration is built with the REST API and webhooks; a standard screen pop and click-to-call integration is usually completed in one to two working days.

Yes. The mobile app works anywhere with internet and calls show your company number. In the console you can set country-based dialling restrictions to close the risk of unauthorised international calls.