IVR, ACD queues, call recording, quality monitoring and live reports; a contact centre that scales by adding or removing agents.
From 590 TRY/agent/month
A cloud contact centre lets you set one up without investing in servers or licences. Agents can work from home or the office using a browser or desktop app, while the supervisor watches all queues on one screen.
Core capabilities
- Skills-based routing (language, topic, VIP customer)
- A live dashboard for wait time, abandonment rate and service level (SL)
- Call recording, quality scoring and call listening (silent monitor, whisper, barge)
- Callback and automatic dialling (power dialer) campaigns
- CRM screen pop and post-call surveys
AI assistance
Speech is converted to text, keywords and sentiment are extracted, and the quality team listens to risky and interesting calls instead of every one.
Pricing: from 590 TRY per agent a month. Use our calculator to see the yearly cost straight away.
Scope of service
- Skills-based routing
- Live service level dashboard
- Recording and quality scoring
- CRM screen pop
Cloud Contact Centre — get a quote
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Frequently asked questions
Will my number change when I move to a cloud PBX?
No. We port geographic and 0850 numbers. We prepare the porting application, and the interruption during cut-over is usually under 30 minutes.
Does the phone work if the internet goes down?
When the primary connection fails, we define a failover rule that routes calls automatically to mobile phones or a backup number. For critical locations we recommend a second internet line (4G/5G backup).
How much internet speed is needed for voice quality?
Each concurrent call uses about 100 kbps of upstream bandwidth. For 30 concurrent calls you need 3 Mbps of dedicated upstream capacity, latency below 150 ms and packet loss below 1 percent.
Do I need to buy phones?
Not necessarily. The computer and mobile apps are free with the plan. If you want desk phones you can buy or rent them monthly; your existing SIP-compatible devices can often be reused.
How long are call recordings kept?
30 days, 90 days or 1 year depending on the plan. The period can be extended, and you can set the period your industry requires in the contract. Recordings are deleted automatically afterwards and are kept encrypted in data centres in Türkiye.