CRM Screen Pop and Click-to-Call
The customer card opens automatically on an inbound call; clicking a number in the CRM starts the call.
- Category
- CRM
- Connection type
- Ready connector
- Included in plan
- All plans
- Average setup time (min)
- 10
Integrations
Connect your phone system to the CRM, helpdesk, ERP and e-commerce software you already use. Ready connectors go live with one click; custom systems take one to two days via the API.
Helpdesk Ticket Creation
A ticket is opened automatically for every support call, with the recording and summary attached.
- Category
- Support / Helpdesk
- Connection type
- Ready connector
- Included in plan
- All plans
- Average setup time (min)
- 15
ERP Account Matching
Matches the caller number with the ERP account; balance and open orders appear on the agent's screen.
- Category
- ERP and Accounting
- Connection type
- API / Webhook
- Included in plan
- Pro and above
- Average setup time (min)
- 45
E-commerce Order Lookup
Customers check their own orders in the IVR; agents see order details on the call screen.
- Category
- E-commerce
- Connection type
- API / Webhook
- Included in plan
- Pro and above
- Average setup time (min)
- 30
Calendar Availability Sync
An employee in a meeting automatically shows as busy; calls go to voicemail or a delegate.
- Category
- Messaging and Calendar
- Connection type
- Ready connector
- Included in plan
- All plans
- Average setup time (min)
- 10
Conversation Analytics and AI Summary
Calls are transcribed; sentiment, keywords and compliance checks let the quality team focus on risky calls.
- Category
- Analytics and AI
- Connection type
- Ready connector
- Included in plan
- Enterprise only
- Average setup time (min)
- 60
SMS and Notification Gateway
Automatic SMS from the PBX for missed calls, appointment reminders and payment alerts.
- Category
- Messaging and Calendar
- Connection type
- API / Webhook
- Included in plan
- All plans
- Average setup time (min)
- 20
Mobile Softphone (iOS and Android)
Use your office extension on your mobile phone; the company number shows on outgoing calls.
- Category
- Messaging and Calendar
- Connection type
- Browser / mobile add-on
- Included in plan
- All plans
- Average setup time (min)
- 5
Single Sign-On (SSO / SAML)
Sign in to the console and agent app with your corporate identity provider; users are created and removed automatically.
- Category
- Identity and Security
- Connection type
- Ready connector
- Included in plan
- Enterprise only
- Average setup time (min)
- 40
REST API and Webhook
A documented API for call origination, queue statistics, recording access and call events.
- Category
- Developer
- Connection type
- API / Webhook
- Included in plan
- All plans
- Average setup time (min)
- 60
Appointment System Connector
Appointment reminder calls with confirm/cancel keypad input; results are written to the booking system.
- Category
- Support / Helpdesk
- Connection type
- Ready connector
- Included in plan
- Pro and above
- Average setup time (min)
- 25
Let's find the last bill for your old PBX
See the system in a 30-minute live demo and get a quote side by side with your current line and PBX costs.