CRM Screen Pop and Click-to-Call
The customer card opens automatically on an inbound call; clicking a number in the CRM starts the call.
- Category
- CRM
- Connection type
- Ready connector
- Included in plan
- All plans
- Average setup time (min)
- 10
REST API and Webhook
A documented API for call origination, queue statistics, recording access and call events.
For developers writing their own applications, the Ahize API lets you use the phone system like a software component. All endpoints are documented with an OpenAPI 3 schema and a sandbox environment is provided.
Main endpoints
- Calls: originate, transfer and end calls
- Queues: live queue and agent states, historical statistics
- Recordings: list recordings and download them securely (time-limited signed links)
- Numbers: DID allocation and routing rules
- Webhooks: call started, answered, ended and recording ready events
Limits and assurance
The default is 60 requests a minute, which can be raised to 600 a minute on the enterprise plan. Webhooks are HMAC-signed and failed deliveries are retried with exponential backoff for 24 hours.
Key features
- OpenAPI 3 documentation
- Sandbox environment
- HMAC-signed webhooks
- Time-limited recording links
Technical details
| Format | REST / JSON |
|---|---|
| Rate limit | 60 - 600 req/min |
| Authentication | Bearer token |
Similar items
Helpdesk Ticket Creation
A ticket is opened automatically for every support call, with the recording and summary attached.
- Category
- Support / Helpdesk
- Connection type
- Ready connector
- Included in plan
- All plans
- Average setup time (min)
- 15
ERP Account Matching
Matches the caller number with the ERP account; balance and open orders appear on the agent's screen.
- Category
- ERP and Accounting
- Connection type
- API / Webhook
- Included in plan
- Pro and above
- Average setup time (min)
- 45