A ticket is opened automatically for every support call, with the recording and summary attached.
Support requests that arrive by phone are often not recorded. This connector opens a ticket in your helpdesk the moment a call ends and matches the customer by phone number.
Technical service, IT service desk and customer service teams; it lets SLA times be measured against phone records too.
| Mode | One-way + webhook feedback |
|---|---|
| Authentication | API key |
| Average latency | < 3 sn |
Appointment reminder calls with confirm/cancel keypad input; results are written to the booking system.
The customer card opens automatically on an inbound call; clicking a number in the CRM starts the call.
Matches the caller number with the ERP account; balance and open orders appear on the agent's screen.
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