Appointment System Connector

For clinics, workshops and beauty centres, missed appointments are the biggest loss. This connector reads upcoming appointments from your booking system, calls customers automatically and collects confirmation by keypad.

Flow

1. 24 hours before the appointment the system calls the customer and plays a spoken reminder.
2. The customer presses 1 to confirm, 2 to cancel or 3 to be connected to an agent.
3. The result is written back to the booking system and a cancelled slot is released.
4. If the customer cannot be reached, the same options are offered by SMS.

In practice reminders roughly halve the no-show rate. The spoken texts can be updated from the console.