CRM Screen Pop and Click-to-Call
The customer card opens automatically on an inbound call; clicking a number in the CRM starts the call.
- Category
- CRM
- Connection type
- Ready connector
- Included in plan
- All plans
- Average setup time (min)
- 10
Conversation Analytics and AI Summary
Calls are transcribed; sentiment, keywords and compliance checks let the quality team focus on risky calls.
Quality teams can listen to only 2 - 3 percent of calls. Conversation analytics transcribes and scores every call and brings forward the ones worth listening to.
Capabilities
- Turkish speech recognition (average word accuracy 92%, depending on audio quality)
- Sentiment analysis and an angry-customer alert
- Mandatory-phrase checks (such as the KVKK notice and "this call is being recorded")
- Automatic per-agent summary, topic tag and next-step suggestion
- Automatic pre-filling of the quality form
Data security
Text and audio are processed in our data centres in Türkiye and are not sent to third-party AI services. Sensitive expressions such as card numbers are masked automatically in the transcript.
Key features
- Turkish speech recognition
- Sentiment and compliance analysis
- Automatic call summary
- Sensitive data masking
Technical details
| Mode | Post-call batch processing |
|---|---|
| Processing location | Data centres in Türkiye |
| Language | Turkish, English |
Similar items
Helpdesk Ticket Creation
A ticket is opened automatically for every support call, with the recording and summary attached.
- Category
- Support / Helpdesk
- Connection type
- Ready connector
- Included in plan
- All plans
- Average setup time (min)
- 15
ERP Account Matching
Matches the caller number with the ERP account; balance and open orders appear on the agent's screen.
- Category
- ERP and Accounting
- Connection type
- API / Webhook
- Included in plan
- Pro and above
- Average setup time (min)
- 45