CRM Screen Pop and Click-to-Call
The customer card opens automatically on an inbound call; clicking a number in the CRM starts the call.
- Category
- CRM
- Connection type
- Ready connector
- Included in plan
- All plans
- Average setup time (min)
- 10
E-commerce Order Lookup
Customers check their own orders in the IVR; agents see order details on the call screen.
For online sellers, most calls are the question "where is my order?" This integration lets customers query order status from the voice menu using an order or phone number.
What it does
- Reads out status, carrier and estimated delivery in the IVR after the order number is entered
- Brings order and payment details to the screen if the customer is connected to an agent
- Sends an automatic voice or SMS notice when a delivery is delayed
- Sends the return request form link by SMS
In contact centres this menu removes 25 - 40 percent of the calls that would otherwise reach a live agent.
Key features
- Order lookup in the IVR
- Carrier and delivery info
- Automatic delay notice
- Return form SMS
Technical details
| Mode | REST API, real time |
|---|---|
| Authentication | API key + IP restriction |
| Language | Turkish and English IVR |
Similar items
Helpdesk Ticket Creation
A ticket is opened automatically for every support call, with the recording and summary attached.
- Category
- Support / Helpdesk
- Connection type
- Ready connector
- Included in plan
- All plans
- Average setup time (min)
- 15
ERP Account Matching
Matches the caller number with the ERP account; balance and open orders appear on the agent's screen.
- Category
- ERP and Accounting
- Connection type
- API / Webhook
- Included in plan
- Pro and above
- Average setup time (min)
- 45