Premium
AI-assisted
For quality-focused contact centres where every call is transcribed and scored.
Scope
- Conversation analytics and summary
- 1 year of recording retention
- SSO (SAML)
- Voice bot (IVR) scenarios
- Priority support
Details
| Delivery time | Activation: 3 working days |
|---|
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Cloud Contact Centre
FAQ
Frequently asked questions
What is the minimum number of agents?
You can start with as few as 2 agents. Agents can be added during the month; reductions take effect from the next billing period.
Can home-working agents use it?
Yes. The agent app works anywhere with an internet connection; no extra hardware is needed.