Basic
Inbound calls
For small support teams answering inbound calls.
Scope
- IVR and ACD queues
- Live dashboards
- 30 days of recording
- Outbound campaigns
- Conversation analytics
Details
| Delivery time | Activation: 3 working days |
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Cloud Contact Centre
FAQ
Frequently asked questions
What is the minimum number of agents?
You can start with as few as 2 agents. Agents can be added during the month; reductions take effect from the next billing period.
Can home-working agents use it?
Yes. The agent app works anywhere with an internet connection; no extra hardware is needed.